Our Website Services Trading Terms and Conditions
These Website Services Trading Terms apply to any website design, build and hosting services (“Website Services”) that we
provide. These Websites Services Trading Terms should be read alongside, and are in addition to “Website Terms of
Use” and “Privacy, Data and Cookies" pages presented on this website.
Read these Website Services Trading Terms carefully and print a copy for your future reference.
By ordering Website Services from
The terms "
"we", "us", "our" and "ours" when
used in these Terms and Conditions mean
Ringstones Media of
Winterslow, Salisbury SP5 1RS.
The terms "you", "your" and "yours" when used in these Website Services Trading Terms mean any user of this website or references to the person ordering services from us.
Should you have any questions about these Website Services Trading Terms or wish to contact us for any reason whatsoever, please use the contact details set out below:
Ringstones Media, Youngs Paddock, Winterslow, Salisbury SP5 1RS
2. Order Process
Details on the Website Services options and limitations are
available on the
All services descriptions and illustrations shown on the
website are provided in good faith but are intended as guidance only and actual services may vary.
As part of the order process, you will outline your requirements
for the website design, build and hosting services that you wish us to provide, preferably in writing. You agree to provide any information reasonably required by us during the order process.
As part of your outline, you must make it clear if you require more than 100 pages and/or different formats (by way of example only, 'Adobe Flash') and/or the requirement to change your website frequently.
Quotations ("Quotation" )
for a Website Service are valid for a period of thirty (30) days. Nothing in these Terms obliges us to provide a quotation
and we reserve the right, in our sole discretion, to refuse to accept your Order (
. Following receipt of our Quotation,
you be asked to confirm your Order to us via an Agreement (
Your Order via our Agreement is accepted by us and becomes binding only when we expressly confirm the Order in writing by email or post. Our normal procedure is confirmation in the form of an Invoice (“Invoice
”) showing the agreed rates and the commencement date of the Agreement. The commencement date stated in good faith, based on the web design requirements at the time of the Quotation and actual dates may vary dependent on changes advised after the Quotation date.
We will design and build a website for you based on your requirements and including the material including without limitation images and text provided by you.
Where necessary, a creative design representing a typical page of a website will be designed and provided for approval. This will either be a static image or posted to the internet for access by the Client, prior to search engine submission.
The creative design will then be used as a guide for the design of the overall website. Once you have approved the creative design, any alteration by you to the design after web design work commences may result in additional charges at our standard maintenance rate.
When the finished website is 'signed off' by the Client, it will be submitted to internet search engines using industry standard submission tools. While we add on-page Search Engine Optimisation as standard, dynamic SEO to improve search listing performance on Google, Yahoo! and other directories, would require a separate process and would be quoted for separately.
All websites are designed for personal computers and mobile devices.
Our standard offer covers a website build to a maximum of 100 pages. Larger website builds are possible, but would be subject to a monthly supplement to the standing order fee.
You have the right to cancel your order within 7 days of our acceptance.
4. Price and Payment
The price or charges for our Website Service will be as set out in the Quotation submitted by us prior to your Order (Price)
. All prices are in pounds sterling. Our charges are currently not subject to Value Added Tax (VAT)
Immediately upon acceptance of your Order by us the full Price of the Website Services shall be due and payable following the schedule as established on our Agreement.
The Website Services contract commences on the date of the first payment.
If any sum payable is not paid on the due date for payment, we reserve the right to suspend the Website Services. We shall not maintain the website files on our hosting server, and if appropriate, all files will be removed from our hosting server.
We accept payments for our core Website Services by standing order to our bank. At this time we do not accept any other form of payment. Ancillary services, materials, software or related requirements are to be paid for by BACS transfer, or cheque made payable as indicated on our Invoice.
Domain names transferred in or out of our service may be subject to a transfer administration fee.
We reserve the right to revise any payment methods at any time.
Our standard hourly rate for any work undertaken outside the normal Website Services agreement is £15.00 per hour.
5. Our Obligations
We endeavour but do not guarantee to complete the Website design by any given completion date or within any agreed timescale. We will endeavour to affect routine updates and maintenance as promptly as possible. In all cases, time shall not be of the essence. In the circumstances of extended periods of absence, we will endeavour to provide advance notice to allow forward planning of website updates.
The design and building of your website will only commence following the receipt of the Agreement, initial payment and provision of the images and text by you.
When we have completed the website design, your website will
be uploaded to the internet for the purposes of your review and approval. The design will not be submitted
to the search engines until you have provided us with written approval of your website (such approval
not to be unreasonably delayed or withheld). You may provide approval by email or by post to our contact
details set out in clause 1 above.
Following your approval and subject to payment being
duly received, we will upload the approved website to our hosting server. We reserve the right not to upload
the website files if payment has been suspended, postponed or cancelled.
Once the website is approved by you, we are not responsible
for any errors or downtime caused as a result of changes made to the website by you or the hosting thereof
by you or by any third parties.
Any web site designed by us and built using standard HTML and PHP
coding is designed to fully function on commercial computer hosting service and we bear no liability or responsibility
for hosting on any other service or application.
To ensure operational efficiencies and viral/malware control, we would ask that your website domain name is transferred to our hosting provider.
In the event of an unscheduled termination of trading,
endeavours to ensure that the Client will be notified and sent all relevant website files and material along with full written instructions to enable the Client to transfer their domain name from the current domain host. This will ensure that the Client retains control and ownership of their website and domain name and facilitates their website's continued hosting and presence on the internet.
will facilitate access to Google data on request.
will not otherwise be involved in, or responsible for the administration of this service or the results therefrom.
Where email accounts are required, we will arrange a POP3 or IMAP email account on our server to provide up to 20 personal email addresses. The setting up and configuring of any email management program or app (the 'email client') will be the responsonsibility of the customer. We will provide the configurating details.
Migration of legacy emails from the customers' server/s will be the responsibility of the customer and we accept no resposibility for the loss or damage to said emails.
Where email accounts are provided by us, email traffic will be monitored by
in the intitial stages to ensure functionality, then the procedure will be cancelled. This complies with the General Data Protection Regulations (2018) as detailed on our Privacy, Data and Cookies page
. The client may request the removal of this procedure if so desired.
We are aware of email abuse and endeavour to keep spam and malware to a minimum using spam filters. We cannot accept liability for the receipt or conseqences of such emails. Any emails received that appear inappropriate or from an unreliable source should not be opened, but deleted immediately.
6. Your Obligations
You agree to promptly provide to us (free of charge) any information
and material (including without limitation images and text) that we may reasonably require to enable
us to proceed with our obligations under these Website Services Trading Terms.
You warrant and represent that all information and material
provided to us is (a) accurate; (b) is either owned by you or that you have permission of the owner for
the material to be used in relation to the provision of the Website Services; and (c) is free from viruses
or other harmful programs.
You warrant and represent that the website content and all
information and material provided to us by you or on your behalf complies with and will continue to comply
with all applicable laws, regulations and guidance.
You agree that you will only use the website for lawful purposes
and will not knowingly or recklessly provide, post, link to or transmit any material which is unlawful,
threatening, abusive, defamatory, obscene, offensive, profane, threatening, or which infringes third
party rights (including without limitation intellectual property rights) (“Inappropriate Content”).
We reserve the right to refuse to include content on your website that we consider is Inappropriate Content
and/or does not comply with these Website Services Trading Terms.
You agree that any website designed and built by us may display
the phrase "Website designed by
" or similar acknowledgement and a link to the
You shall promptly pay to us all payments due under these
Website Services Trading Terms. We shall not be obliged to deliver the website until we have received all payments
due under these Website Service Trading Terms.
You agree to indemnify us in respect of any losses, costs,
expenses, damages and/or claims incurred by us as a result of any breach by you of these obligations
set out in these terms.
7. Intellectual Property Rights
While the website will be considered the property of the Client, all intellectual property rights, its functionality, programming code and any design work, documents or drawings (excluding any material provided by you)
are vested in and at all times remain the property of
We hereby grant you a non-exclusive licence of such intellectual property rights for the purpose of operating your website.
You hereby grant us a licence to use any information and material provided by you to enable us to design and build the website.
8. Our Liability
We will use reasonable skill and care in fulfilling any Order.
However, to the fullest extent permitted by law, we exclude all other representations, warranties, conditions
and terms express or implied by statute, common law or otherwise.
Save as expressly set out in these Website Services Trading Terms,
we will not be liable to you for any special, indirect, incidental, consequential or economic loss or
for loss of profits or revenues howsoever caused arising in connection with any order placed by you.
Notwithstanding the above, our total liability (whether in
contract, tort, negligence or on any other basis) to you, for any loss or damage shall, subject to Clause
8.5, be limited to the Price.
We will not be liable to you where breach of these Website
Services Trading Terms is due to any cause that is beyond our reasonable control, including but not limited to
acts of God, explosions, floods, tempests, fires or accidents; wars or threats of war, sabotage, insurrection,
civil disturbance or requisition; acts, restrictions, regulations bye-laws, prohibitions or measures
of any kind on the part of any governmental, parliamentary or local authority; import or export regulations
or embargoes; strikes, lock-outs or other industrial actions or trade disputes; difficulties in obtaining
materials, labour, fuel, parts or machinery; power failure or breakdown in machinery.
Nothing in these Website Services Trading Terms shall exclude or limit our liability
for personal injury, death or fraud or any liability which may not be excluded or limited as a matter
will consider incorporating third-party software or programs into the architecture of your website on the understanding that we accept no responsibility and have no liability thereto on the results achieved or how said software and programs function. All such software and programs are to be provided at the client's expense.
We shall have the right to terminate this agreement if:
(a) you are in breach of your obligations set out in these Website Services Trading Terms; and/or
b) you fail to approve the website without reasonable cause within a reasonable period.
You may terminate this agreement immediately at any time by
providing written notice of termination to us by email receipt or post to the contacts
set out in clause 1 above stating that you wish to terminate your Website Services and stating
your contact name and your full address. If you terminate this agreement, we will not be required to
make any refund to you or give credit for any uncompleted element of the Website Service.
Termination or breach of this agreement within the initial 12 month period is subject to your settling the costs of the remaining term, along with any outstanding debts.
retains the right to withhold all website files and data until full settlement of any outstanding payments has been made.
An unagreed termination of the Agreement without the consent or permission of
at its discretion, to post the legend "The website for (name) has now been suspended. Enquiries about the domain (domain name) may be made through www.ringstonesmedia.co.uk
and all other content will be removed.
will accept no liability as a consequence of these actions.
Non-payment without consent after three months will be considered a breach of the Agreement and taken as termination, effecting clause 9.4 above, and if appropriate, clause 9.3.
We may update or amend these Website Services Trading Terms from
time to time to comply with applicable laws or regulations or to meet our changing business requirements.
Any updates or amendments will be posted on the
Where appropriate (for example contracted customers) advance notification will be given.
These Website Services Trading Terms supersede any other terms and
conditions previously published by us and any other representations or statements made by us to you,
whether oral, written or otherwise.
You may not assign or sub-contract any of your rights or
obligations under these Website Services Trading Terms to any third party unless we agree in writing. We will not
assign, transfer or sub-contract any of its rights or obligations under these Website Service Trading Terms
to any third party unless we agree in writing.
No relaxation or delay by us in exercising any right or remedy
under these Website Services Trading Terms shall operate as waiver of that right or remedy or shall affect its
ability to subsequently exercise that right or remedy. Any waiver must be agreed by us in writing.
If any of these Website Services Trading Terms are found to be illegal,
invalid or unenforceable by any court or administrative body of competent jurisdiction, the rest of these
Website Service Trading Terms shall remain in full force and effect.
Only you and we shall be entitled to enforce these Website Services
Trading Terms. No third party shall be entitled to enforce any of these Website Services Trading Terms, whether
by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.
These Website Services Trading Terms are available in English only
and are governed by English law. In the event of any matter or dispute arising out of or in connection
with these Website Services Trading Terms, you and we shall submit to the exclusive jurisdiction of the English courts.
These Terms updated:
30 April 2019